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Privacy Policy

Last updated: January 1, 2025

Introduction

Siinc Pty Ltd ("Siinc", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our backup and data protection service for Autodesk Construction Cloud ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you register for or use our Service, we may collect:

  • Account Information: Name, email address, company name, job title
  • Billing Information: Payment card details, billing address (processed securely through our payment providers)
  • ACC Integration Data: OAuth tokens and permissions required to access your Autodesk Construction Cloud account
  • Support Communications: Information you provide when contacting our support team

Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Features used, backup schedules, restore activities, storage volumes
  • Log Data: IP address, browser type, operating system, access times, pages viewed
  • Device Information: Hardware model, operating system version, unique device identifiers

Backup Data

  • We access and store backup copies of your ACC project data as directed by you
  • This data is encrypted both in transit and at rest
  • We do not analyze or access the content of your backed-up data except as necessary to provide the Service or as required by law

How We Use Your Information

We use the collected information to:

  • Provide the Service: Execute backups, enable restores, maintain data integrity
  • Manage Your Account: Authentication, billing, account administration
  • Improve Our Service: Analyze usage patterns, optimize performance, develop new features
  • Communicate: Send service updates, security alerts, support responses
  • Ensure Security: Detect and prevent fraud, unauthorized access, and other security threats
  • Comply with Legal Obligations: Meet regulatory requirements, respond to legal requests

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

Service Providers

We work with trusted third-party providers for:

  • Cloud Infrastructure: Amazon Web Services, Microsoft Azure (for data storage)
  • Payment Processing: Stripe (payment information is processed directly by them)
  • Email Services: Postmark (for transactional emails)
  • Analytics: Limited analytics to improve service performance

Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Investigate potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Data Storage and Security

Storage Locations

  • Primary data storage in your selected region (US, EU, AU, or custom)
  • Data may be processed in Australia, United States, or other countries where our service providers operate

Security Measures

We implement industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 for data in transit
  • Multi-factor authentication options
  • Regular security audits and penetration testing
  • Strict access controls and monitoring

While we strive to protect your data, no method of transmission or storage is 100% secure.

Data Retention

  • Account Data: Retained while your account is active and for 30 days after closure
  • Backup Data: Retained according to your configured retention policies
  • Logs: Generally retained for 90 days for security and debugging purposes
  • Billing Records: Retained as required by tax and accounting regulations (typically 7 years)

Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correct: Update inaccurate or incomplete information
  • Delete: Request deletion of your account and associated data
  • Export: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@siinc.io

Cookies and Tracking

We use essential cookies to:

  • Maintain your session
  • Remember your preferences
  • Ensure security

You can control cookies through your browser settings, but disabling them may limit functionality.

International Data Transfers

If you're accessing our Service from outside the country where your data is stored, your information may cross international borders. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

Third-Party Links

Our Service may contain links to third-party websites (such as Autodesk). We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy periodically. We'll notify you of material changes via email or through the Service.

Contact Us

For privacy-related questions or concerns:

Siinc Pty Ltd
Email: privacy@siinc.io
Address: Level 35, Tower One Barangaroo
100 Barangaroo Avenue
Sydney NSW 2000, Australia

Data Protection Officer

For GDPR-related inquiries: dpo@siinc.io

Compliance

This Privacy Policy is designed to comply with:

  • Australian Privacy Act 1988
  • General Data Protection Regulation (GDPR) for EU users
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable data protection laws

Your use of our Service constitutes acceptance of this Privacy Policy.